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Home » About Us » Help Center » Customer Care » What is your exchange policy?

What is your exchange policy?

by globalopticalshop.com at 5/17/2010 2:11:16 PM

 If you are unable to see clearly through your new eyeglasses or you think the prescription on your lens is inaccurate. Please follow below steps:

·      Contact customer service online, via email or via phone and let us know your problem within 7 days.

·      Fax or email a copy of your prescription to 718 517 6023.

·      Our lab specialists will review your prescription and contact you via email or by phone within 2 business days.

·      If it is our mistake, we will process an ONE-TIME replacement at no cost toyou (price difference will be charged if customer would like another frame with higher value).

·      If it is caused by the reason which is beyond our control, we will still exchange it with a 50% re-making fee of the original total cost.

If you have any questions, feel free to contact us anytime.


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