Home | Contact Us | Help Center | My Order | My Cart(0) | Checkout
The best online EyeGlasses shop!
Phone: 718 353 4385
The best prescription eyeglasses online: Quality Eyeglasses; Factory Direct Prices. Save up to 70% to buy discount eyeglasses, Optical Frames. Buy quality cheap eyeglasses with professional service.
New Arrivals | Women's Eyeglasses | Men's Eyeglasses | Kids Eyeglasses | Fashion Sunglasses | Clearance Glasses
Home » About Us » Help Center » Customer Care » What is your exchange policy?

What is your exchange policy?

by globalopticalshop.com at 5/17/2010 2:11:16 PM

 If you are unable to see clearly through your new eyeglasses or you think the prescription on your lens is inaccurate. Please follow below steps:

·      Contact customer service online, via email or via phone and let us know your problem within 7 days.

·      Fax or email a copy of your prescription to 718 517 6023.

·      Our lab specialists will review your prescription and contact you via email or by phone within 2 business days.

·      If it is our mistake, we will process an ONE-TIME replacement at no cost toyou (price difference will be charged if customer would like another frame with higher value).

·      If it is caused by the reason which is beyond our control, we will still exchange it with a 50% re-making fee of the original total cost.

If you have any questions, feel free to contact us anytime.

 

This information has been read 2930 Times, 

Related Topics:
  Do you have an affiliate program?
  What are your business hours?
  What is your mailing address?
  How can I email you?
  How do I check on my order?
  How do I track my order?
Get Live Help
By text chat or phone - free!
  call me
Customer Care
What is your warranty policy
What are your business hours
How do I change my account i
Payment options
Where can i find my security
What payment methods do you
Shipping
What countries do you ship t
How long does it take to get
Do you ship to PO BOX or APO
FAQ
Can I order by telephone?
How often should I get a new
How often should I get an e
Sign up to receive exclusive offers (like free shipping), product news & more. privacy policy.
Copyright © 2010 globalopticalshop.com